Last Updated: 25 June 2026
At American Outwear, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how and when your order will be processed and delivered.
1. Shipping Coverage
- We currently ship within the USA only.
- All USA orders qualify for free standard shipping.
2. Order Processing Time
- Orders are processed within 2–3 business days (Monday to Friday).
- Orders placed before 6:00 PM (USA time) on business days are processed the same day where possible.
- Orders placed after 6:00 PM, on weekends, or public holidays are processed on the next business day.
You will receive an order confirmation email once your order has been successfully placed.
3. Delivery Time
Estimated delivery time after dispatch:
- 6–8 business days (Monday to Friday)
Total estimated time from order to delivery:
8–11 business days.
Please note that delivery times may vary during peak seasons, public holidays, or due to courier delays beyond our control.
4. Shipping Cost
- Standard shipping within the USA: Free of charge ($0.00)
There are no additional shipping fees for standard delivery within the USA.
5. Shipping Carriers
We use trusted courier partners including:
- UPS
- Fedex
- DHL
- Skynet
The carrier used may vary depending on destination and availability.
6. Order Confirmation & Tracking
After placing your order:
- You will receive an order confirmation email.
- Once your order is dispatched, you will receive a shipping confirmation email including tracking details.
If you do not receive confirmation emails:
- Please check your spam or junk folder.
- Contact us at info@americanoutwear.com for assistance.
If tracking details are not received within 7 business days, please contact us.
7. Custom or Special Orders
If an order includes customised or special items:
- Additional processing time may apply.
- Custom items will be processed once details are confirmed.
Delivery timeframes for customised items may differ from standard orders.
8. Order Acceptance & Verification
To protect our customers, we may refuse or cancel an order due to:
- Product availability limitations
- Pricing errors
- Suspected fraudulent or unauthorised activity
In certain cases, additional verification may be required before shipment.
If an order is cancelled, you will be notified and refunded promptly.
9. Delivery Address Accuracy
Customers are responsible for ensuring that shipping details are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect address information.
10. Contact Information
Brand Name: American Outwear
Founder: Ehsan Shafiullah
Established: 2026
Head Office: 715 FM 1959 Rd #918 Houston, TX 77034 United States
Phone: +17139497357
Customer Support Email: info@americanoutwear.com
Customer Service Hours: Mon–Fri | 9:00 AM – 6:00 PM